Privacy Policy

Last Updated: 21.09.2023

This Privacy Policy describes how SundLiv-Guide ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit our website, use our services, or make a purchase (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or another person whose information we have collected according to this Privacy Policy.

Please read this Privacy Policy carefully. By using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific purposes set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with legal obligations, enforce applicable service terms, and protect the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you use our Site and Services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information You Provide Directly to Us Information you provide directly through our Services may include:

Basic contact information such as your name, address, phone number, and email address.
Order information such as your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information such as your username, password, and security questions.
Shopping information such as the items you view, place in your shopping cart, or add to your wishlist.
Customer support information such as the information you choose to include in communications with us, for example, when you send a message through the Services. Some features of the Services require you to provide certain information about yourself. You may choose not to provide this information, but this may affect your ability to use or access these features.

Information We Collect Through Cookies We automatically collect certain information about your interaction with the Services ("Usage Data"). This may include using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties Finally, we may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

Companies that support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with the products or services you requested, in order to comply with our agreement with you. When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information via online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

All information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of the information provided by third parties to us, nor are we responsible for the policies or practices of third parties. For more information, see the section below, Websites and Links of Third Parties.

How We Use Your Personal Information

Provision of Products and Services: We use your personal information to provide you with the Services to comply with our agreement with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging for shipping, facilitating returns and exchanges, and enabling you to post reviews.

Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or postal mail, and showing you advertisements for products or services. This may include using your personal information to better tailor the services and advertisements on our Site and other websites.

Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account information secure. We strongly encourage you not to share your username, password, or other access information with others. If you suspect your account has been compromised, please contact us immediately.

Communicating with You: We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interest to be responsive to you, provide effective services to you, and maintain our business relationship with you.

Cookies

Like many websites, we use cookies on our Site. For specific information about the cookies we use in connection with powering our store with Shopify, see Shopify's cookie policy. We use cookies to power and improve our Site and services (including remembering your actions and preferences), to conduct analytics, and to better understand user interaction with the services (in our legitimate interest to manage, improve, and optimize the services). We may also allow third parties and service providers to use cookies on our Site to better tailor the services, products, and advertisements on our Site and other websites.

Most browsers automatically accept cookies, but you can choose to delete or reject cookies through your browser settings. Please note that deleting or blocking cookies may negatively impact your user experience and may cause some services, including certain features and general functionality, to work improperly or no longer be available. Additionally, blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Your Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy statements.
When you ask us to or otherwise consent to us disclosing certain information to third parties, for example, to ship products to you or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate structure, in our legitimate interest to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable service terms, and to protect the services, our rights, and the rights of our users or others. In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (indicated with *) about users for the purposes set out above in "How We Collect and Use Your Personal Information" and "How We Disclose Your Personal Information":

Category	Categories of Recipients
Identifiers such as basic contact information and certain order and account information	Vendors and third parties performing services on our behalf (e.g., internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)

Contact Information:

Phone: +31 970 1021 0635
Email: info@sundliv-guide.com
Address: De Nieuwe Erven 3, 5431NV Cuijk, Nederland
Organization Number: 89468481
VAT: NL004732887B88